Accountability Essentials


In an age of ubiquitous social media and cell-phone videos, leaders know that one careless customer experience can go viral, ruining their corporate reputations and wrecking careers. They must therefore be transparent, conscientious and responsible to their global constituents, never forgetting that employees, customers and the community at large will hold them to the highest standards.

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Brain Fitness for Leaders


It turns out that a lot of what we previously thought about the brain isn’t true.

We’ve discovered, for example, that the brain continues to grow well into our later years through a process called “neuroplasticity.” It accommodates learning by producing new neurons, cells that help transfer information.

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The Language of Leadership: Inspiring Change


Human communication has its own set of very unusual and counterintuitive rules.” — Malcolm Gladwell

What does it take to transmit bold new ideas to people who don’t want to hear them? How can the language you use facilitate enthusiastic, energetic implementation?

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